How we set charges We are doing a thorough review of this process. Things did not go as smoothly as we would have liked in March/April 2020, and we appreciate that this wasn’t a good experience for some customers. We want to make sure things are right first time for everyone in the future. Getting your feedback It’s important that customers influence the way we work – like doing market research. So, we’re going to launch some new projects and channels so you will have more opportunities to give us feedback. If you’re interested in taking part, let us know by calling 01992 453700. Reducing anti-social behaviour We will be reviewing our policy to see if there are ways to improve how we handle issues in your neighbourhood. We have also won a £307,000 grant to help us invest in two estates and make them “secure by design”.
Better information online Our website needs a revamp, and we are looking into live chat as another option you could use to contact us. There’s an app for that Our new myB3Living app will allow you to check your balance and book a repair appointment from your phone.